Harrah´s failed to properly update slot machine software
A 10-coin slot jackpot that did not pay off could cost Harrah´s North Kansas City Casino and Hotel a $50,000 state fine.
The Missouri Gaming Commission last week levied the fine in a proposed disciplinary action that alleged Harrah´s failed to properly update slot machine software as recommended by the manufacturer and the state´s slot machine testing lab.
In September, a player hit a winning combination of symbols that, according to the game´s posted prize list, was worth 10 coins. Because of the older software, however, the player received nothing.
When the player complained to casino officials, a gaming commission investigation found the software problem.
Under commission rules, casinos have 30 days to pay a fine or challenge a disciplinary action. A Harrah´s official had no comment.
The gaming commission last week also settled three longstanding disciplinary cases against the Isle of Capri Casino in Kansas City.
Isle officials agreed to pay reduced fines totaling $165,000 for incidents dating to 2001. The commission had alleged Isle:
- Failed to promptly report to the commission a patron´s complaint in September 2003 that her purse had been stolen.
- Failed to promptly report to the commission a patron´s complaint in May 2003 that another patron had threatened him with a knife, and in June 2003 failed to promptly report a patron´s attempt to enter the casino using a false ID and then becoming disruptive.
- Failed to promptly notify the commission in October 2001 that a casino security agent had taken a patron into custody for questioning about his alleged "capping" of a bet. That unlawful act of adding chips to a closed wager is a felony.
